• FREE standard shipping on orders over $120
• $10 FLAT RATE shipping on orders under $120
• $20 FLAT RATE shipping on any swag & mattress
• International Shipping NOW AVAILABLE (excludes swags & mattresses)

DELIVERY TIMES

Delivery times will vary depending on your location. Your order is shipped either the same business day or next business day, depending on the time your order is received and stock availability. All deliveries are dispatched during business hours Monday to Friday.

INTERNATIONAL SHIPPING

International shipping rate is $35 AUD. Your order may be subject to customs fees/taxes based on the retail value of your order, which is not including in the international shipping rate. These fees/taxes are not determined by Country Outfitters Australia Pty Ltd and are not included in the cost of your order. You are responsible to know the import regulations for your country. We are not responsible for freight and customs delays. If you refuse to pay these charges, your parcel may not be delivered to you and Country Outfitters Australia Pty Ltd will not be held responsible for any loss of this occurrence. If your order is returned to Country Outfitters Australia Pty Ltd for any reason you will be liable to cover the return shipping fees.

TRACKING MY ORDER

You will be notified via email when your order has been dispatched. Your tracking number is in the email you receive when your package leaves our warehouse. Any changes to the delivery status can be found via your tracking number on the courier website.

AUTHORITY TO LEAVE

All Burke & Wills deliveries will be sent with Authority to Leave. This gives the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered.

LOCAL PICK UPS

If you live locally, we are happy for you to collect your order from our Burke & Wills head office. Simply select the ‘Pick Up’ option when checking out. You will be notified when your order is ready. Orders will be available to be picked up 10:00am – 4:00pm Monday to Friday (AEST) at Unit 7, 2-22 Kirkham Rd West, Keysborough, VIC, 3173.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email us at sales@outfitters.com.au or call us on (03) 9798 2111 9:00am – 4:00pm Monday to Friday (AEST) so that we may assist you without delay.