Returns & Exchanges Form

Customer satisfaction is our number one priority. If your item is faulty upon receipt or is not as described, we will happily exchange the item or issue a refund. All returns are subject to the customer sending the item back within 30 days of your order being shipped. Items must be returned with their original packaging and unless they were damaged prior to you receiving them, must still be in an unused condition with the tags attached.

Purchased goods can be returned due to the following reasons: incorrect sizing, receipt of wrong goods or if goods are faulty. Burke & Wills will not return due to a change of mind.

Please include the invoice number as appears on the top of your invoice sent via post/email.

Please describe both the item and the reason you wish to return the item.

Please advise whether you are looking for a refund or exchange. If you require an exchange, please include the style code, name, size and colour of the replacement item.

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